Frequently Asked Questions
Everything you need to know about your order and our collections.
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout.
What is your return policy for pet apparel?
We accept returns on unworn apparel with original tags attached within 30 days of purchase. Please ensure items are free of pet hair and odors to qualify for a full refund.
How do I determine the correct size for my pet?
Each product page features a detailed size guide. We recommend measuring your pet's neck, chest, and back length to ensure the most comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress.
Are your pet accessories made from sustainable materials?
We prioritize quality and ethics; many of our exclusive fashion lines utilize organic cotton and recycled materials to ensure safety for your pet and the planet.